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STORE POLICY

CUSTOMER CARE

At our custom apparel company, we are dedicated to providing exceptional customer care. Our goal is to ensure your experience with us is seamless, enjoyable, and satisfactory from start to finish. Here's how we achieve this:

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  1. Prompt and Friendly Support: Our customer service team is available to assist you with any questions or concerns you may have. We strive to respond to all inquiries within 24 hours.

  2. Personalized Assistance: We understand that every customer is unique. Whether you need help with custom designs, sizing, or order details, our team is here to provide personalized support tailored to your needs.

  3. Quality Assurance: We stand by the quality of our products. If you encounter any issues with your order, please contact us immediately. We will work diligently to resolve any problems and ensure you are completely satisfied with your purchase.

  4. Easy Returns and Exchanges: We offer a straightforward returns and exchanges policy to make sure you are happy with your order. If you are not satisfied, we will do our best to make it right.

  5. Customer Feedback: Your feedback is invaluable to us. We continuously seek to improve our products and services based on your input. Please feel free to share your thoughts and suggestions with us.

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Our commitment to excellent customer care is at the heart of our business. We appreciate your trust and look forward to serving you with the highest level of care and dedication.

PRIVACY & SAFETY

At our custom apparel company, we prioritize your privacy and safety. We are committed to protecting your personal information and ensuring a secure shopping experience. Here’s how we safeguard your privacy and safety:

Privacy

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  1. Information Collection: We collect only the necessary personal information needed to process your orders, such as your name, email address, shipping address, and payment details. We also collect information you provide voluntarily, such as through surveys or contact forms.

  2. Use of Information: Your information is used solely for processing and fulfilling your orders, improving our services, and communicating with you. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

  3. Data Security: We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption technology, secure servers, and regular security assessments.

  4. Cookies: Our website uses cookies to enhance your browsing experience and personalize content. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our site.

  5. Third-Party Services: We may use third-party services (e.g., payment processors, shipping companies) to assist with business operations. These third parties are obligated to protect your information and use it only for the services they provide.

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Safety

  1. Secure Transactions: We use industry-standard encryption protocols to ensure that your payment information is secure during online transactions.

  2. Account Protection: To further protect your account, we recommend using a strong password and keeping it confidential. If you suspect any unauthorized activity on your account, please contact us immediately.

  3. Children’s Privacy: Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will take steps to delete it.

  4. Policy Updates: We may update this Privacy and Safety Statement from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

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Your trust is important to us, and we are committed to ensuring the privacy and safety of your personal information. If you have any questions or concerns about our privacy and safety practices, please contact our customer service team.

WHOLESALE INQUIRIE

Are you interested in carrying our custom apparel in your store? We offer competitive wholesale pricing and exceptional quality products tailored to your needs. To learn more about our wholesale options, please fill out the inquiry form below or contact our sales team at info@sublimedesigns.com. We look forward to partnering with you!

Payment Methods

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

  • Cash

  • Check

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